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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.  

Change to Explanation of Benefits

Date: 03/13/19

As a result of feedback from our provider network, NH Healthy Families is changing the way denied amounts display on Explanation of Benefits (EOB) and Electronic Remittance Advices (ERA). This change will cause the denied amount on denied claim lines to equal billed charges rather than allowed charges as they do today. 

For more information and to see the full announcement, click here (PDF)