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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.  

PaySpan Operational Update

Date: 07/18/18

Thank you for your continued partnership with NH Healthy Families. We are writing to inform you that PaySpan has resumed normal business operations following recent disruptions.

PaySpan will reactivate accounts whose electronic fund transfers (EFTs) were suspended and which were determined not to have been impacted by suspect activity. If your account falls into this category, PaySpan will call to notify you that your account has been reactivated. This requires no action from you; however, you may call PaySpan at 877-331-7154 to confirm your account status.

For more information, click here (PDF)