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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.  

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My Health Pays® Rewards

Get rewarded for focusing on your health!

Earn My Health Pays® rewards when you complete healthy activities like a yearly wellness exam, annual screenings, tests and other ways to protect your health.

Use Your My Health Pays® rewards to help pay for:

  • Rent
  • Cell phone bill
  • Utilities
  • Transportation
  • Telecommunications
  • Childcare services
  • Education
  • Expenses for dental, chiropractic, and other medical services

Or, you can use them to:

  • Shop at Walmart for everyday items**

**This card may not be used to buy alcohol, tobacco, or firearms products.

Health Hero

Get started!

Take charge of your health and be a Health Hero! Having a Primary Care Provider (PCP) is one of the most important health care decisions you can make. Your PCP is your starting point for getting the care you need and keeping you healthy. Many of the rewards* you can earn happen regularly at your wellness visits with your PCP. They can identify any risks to your health and determine any testing you will need to stay healthy and avoid certain conditions.

Rewards by Health Hero Type and Other Incentives

Adult Health Hero
  • Welcome Call: $30* Reward for new members who complete a welcome call to include PCP verification, initial screening, and PCP appointment scheduling within the first 90 days from enrollment to the plan.
  • Health Risk Assessment (HRA): $10* annually. Members who work with their PCP to complete their annual HRA will receive $10**.
  • U.S. Preventive Services Task Force (USPSTF) Screenings: $10* to $30* annually. Reward for members who complete at least 3 USPFTF A or B screenings ($10*) with their PCP at least annually. Maximum of 3 rewards annually for $30* total.
  • Follow-up after Screening Care: Members who follow-up with their PCP or specialist to complete screening follow-up or diagnosis visit will be automatically entered into a monthly raffle for one of five $50* Amazon® gift cards.
  • Comprehensive Medication Review: $10* annually.
  • Lead Screening - Parent/Caregiver: Eligible to the parent or guardian of member who are ages 1 and 2 year olds who complete a lead screening test will be automatically entered into a monthly raffle for a $50* Amazon® gift card.
  • Adult Well Visit: $30* annually.

Other Incentives:

  • Tobacco Cessation: $10*. Complete 6 Health Coaching sessions for tobacco, vaping, and e-cigarette cessation for Members 12 and up.
  • Flu Vaccine: $20* annually. Reward for receiving annual Flu vaccine any time between September and April at participating pharmacies.
  • Mental Health (MH) C.H.A.M.P.: $20*. This program is intended to promote and reward youth and adults for engaging in training, volunteer work or peer support related to BH needs in their communities.
  • Welcome Home Kit: $150* cash and non-cash value. For NH Healthy Families members who have been home displaced or community re-entry. The Welcome Home Kit provides household necessities and a $50* Walmart® gift card to assist members in becoming established in a home.
  • Redetermination Action: $15*

 

Pregnant and New Mom Health Hero
  • Welcome Call: $30*. Reward for new members who complete a welcome call to include PCP verification, initial screening, and PCP appointment scheduling within the first 90 days from enrollment to the plan.
  • Health Risk Assessment (HRA): $10* annually. Members who work with their PCP to complete their annual HRA will receive $10**.
  • U.S. Preventive Services Task Force (USPSTF) Screenings: $10* to $30* annually. Reward for members who complete at least 3 USPFTF A or B screenings ($10*) with their PCP at least annually. Maximum of 3 rewards annually for $30* total.
  • Follow-up after Screening Care: Members who follow-up with their PCP or specialist to complete screening follow-up or diagnosis visit will be automatically entered into a monthly raffle for one of five $50* Amazon® gift cards.
  • Comprehensive Medication Review: $10* annually.
  • Adult Well Visit: $30* annually.

Other Incentives:

  • Notification of Pregnancy: $100* within first trimester, $50* within second trimester.
  • Postpartum Assessment: $10* for completing a Postpartum Assessment with NH Healthy Families.
  • Tobacco Cessation: $10*. Complete 6 Health Coaching sessions for tobacco, vaping, and e-cigarette cessation for Members 12 and up.
  • Flu Vaccine: $20* annually. Reward for receiving annual Flu vaccine any time between September and April at participating pharmacies.
  • Mental Health (MH) C.H.A.M.P.: $20*. This program is intended to promote and reward youth and adults for engaging in training, volunteer work or peer support related to BH needs in their communities.
  • Welcome Home Kit: $150* cash and non-cash value. For NH Healthy Families members who have been home displaced or community re-entry. The Welcome Home Kit provides household necessities and a $50* Walmart® gift card to assist members in becoming established in a home.

 

Young Child Health Hero
  • Welcome Call: $30*. Reward for new members who complete a welcome call to include PCP verification, initial screening, and PCP appointment scheduling within the first 90 days from enrollment to the plan.
  • Health Risk Assessment (HRA): $10* annually. Members who work with their PCP to complete their annual HRA will receive $10**.
  • U.S. Preventive Services Task Force (USPSTF) Screenings: $10* to $30* annually. Reward for members who complete at least 3 USPFTF A or B screenings ($10*) with their PCP at least annually. Maximum of 3 rewards annually for $30* total.
  • Follow-up after Screening Care: Members who follow-up with their PCP or specialist to complete screening follow-up or diagnosis visit will be automatically entered into a monthly raffle for one of five $50* Amazon® gift cards.
  • Comprehensive Medication Review: $10* annually.
  • Child Well Visit: $30* annually for ages 24 months to 21 years old.
  • Infant Well Visit: $30* annually for under 15 months of age.
  • Lead Screening: $25* for 1 year olds.
  • Lead Screening: $20* for 2 year olds.
  • Lead Screening - Kicks for Kids: Eligible Children ages 1 and 2 years old who complete a lead screening test will be automatically entered into a raffle for a $50* Walmart® gift card.
  • Lead Screening (Ends on 12/31/2024): Eligible Children ages 1 and 2 years old who complete a lead screening test will be automatically entered into a raffle for a $100* Amazon® gift card.

Other Incentives:

  • Flu Vaccine: $20* annually. Reward for receiving annual Flu vaccine any time between September and April with their PCP (Only members age 19 or older can receive the flu vaccine at a pharmacy).
  • Mental Health (MH) C.H.A.M.P.: $20*. This program is intended to promote and reward youth and adults for engaging in training, volunteer work or peer support related to BH needs in their communities.
  • HPV Vaccine: $30* for 9-13 years old 
  • Redetermination Action: $15

     

    Young Adult Health Hero
    • Welcome Call: $30*. Reward for new members who complete a welcome call to include PCP verification, initial screening, and PCP appointment scheduling within the first 90 days from enrollment to the plan.
    • Health Risk Assessment (HRA): $10* annually. Members who work with their PCP to complete their annual HRA will receive $10**.
    • U.S. Preventive Services Task Force (USPSTF) Screenings: $10* to $30* annually. Reward for members who complete at least 3 USPFTF A or B screenings ($10*) with their PCP at least annually. Maximum of 3 rewards annually for $30* total.
    • Follow-up after Screening Care: Members who follow-up with their PCP or specialist to complete screening follow-up or diagnosis visit will be automatically entered into a monthly raffle for one of five $50* Amazon® gift cards.
    • Comprehensive Medication Review: $10* annually.
    • Child Well Visit: $30* annually for ages 24 months to 21 years old.

    Other Incentives:

    • Tobacco Cessation: $10*. Complete 6 Health Coaching sessions for tobacco, vaping, and e-cigarette cessation for Members 12 and up.
    • Flu Vaccine: $20* annually. Reward for receiving annual Flu vaccine any time between September and April with their PCP (Only members age 19 or older can receive the flu vaccine at a pharmacy).
    • Mental Health (MH) C.H.A.M.P.: $20*. This program is intended to promote and reward youth and adults for engaging in training, volunteer work or peer support related to BH needs in their communities.
    • Future is Now: $50* for completing one course, up to $150* for completing all three courses. Reward program for youth age 15-17, particularly Foster Care, who will be transitioning into adulthood. This 3 part education module will provide life skills and education to members regarding Health Care, Finances, and Life Skills.
    • Redetermination Action: $15*

     

    Behavioral Health Hero
    • Welcome Call: $30*. Reward for new members who complete a welcome call to include PCP verification, initial screening, and PCP appointment scheduling within the first 90 days from enrollment to the plan.
    • Health Risk Assessment (HRA): $10* annually. Members who work with their PCP to complete their annual HRA will receive $10**.
    • U.S. Preventive Services Task Force (USPSTF) Screenings: $10* to $30* annually. Reward for members who complete at least 3 USPFTF A or B screenings ($10*) with their PCP at least annually. Maximum of 3 rewards annually for $30* total.
    • Follow-up after Screening Care: Members who follow-up with their PCP or specialist to complete screening follow-up or diagnosis visit will be automatically entered into a monthly raffle for one of five $50* Amazon® gift cards.
    • Comprehensive Medication Review: $10* annually.
    • Adult Well Visit: $30* annually.

    Other Incentives:

    • Tobacco Cessation: $10*. Complete 6 Health Coaching sessions for tobacco, vaping, and e-cigarette cessation for Members 12 and up.
    • Flu Vaccine: $20* annually. Reward for receiving annual Flu vaccine any time between September and April at participating pharmacies.
    • Ready for My Recovery – Backpack: $30* non-cash value. Non-cash incentive for Members who enroll into our Ready for My Recovery substance use program for members with opioid  or alcohol misuse disorder.
    • Ready for My Recovery: $25* for Members for engaging in recovery services for their full first month and then in 6 month increments $30* for a total of $115*.
    • Telehealth Visit after Mental Health Care: $10*
    • Mental Health (MH) C.H.A.M.P.: $20*. This program is intended to promote and reward youth and adults for engaging in training, volunteer work or peer support related to BH needs in their communities.
    • Welcome Home Kit: $150* cash and non-cash value. For NH Healthy Families members who have been home displaced or community re-entry. The Welcome Home Kit provides household necessities and a $50* Walmart® gift card to assist members in becoming established in a home.

     

    Diabetic Health Hero
    • Welcome Call: $30*. Reward for new members who complete a welcome call to include PCP verification, initial screening, and PCP appointment scheduling within the first 90 days from enrollment to the plan.
    • Health Risk Assessment (HRA): $10* annually. Members who work with their PCP to complete their annual HRA will receive $10**.
    • U.S. Preventive Services Task Force (USPSTF) Screenings: $10* to $30* annually. Reward for members who complete at least 3 USPFTF A or B screenings ($10*) with their PCP at least annually. Maximum of 3 rewards annually for $30* total.
    • Follow-up after Screening Care: Members who follow-up with their PCP or specialist to complete screening follow-up or diagnosis visit will be automatically entered into a monthly raffle for one of five $50* Amazon® gift cards.
    • Comprehensive Medication Review: $10* annually.
    • Adult Well Visit: $30* annually.

    Other Incentives:

    • Diabetes Care - A1C: $30*. Reward for completing Hemoglobin A1C.
    • Diabetes Care - Eye Exam: $30*. Reward for completing  Retinopathy Screening (Dilated Eye Exam) each year.
    • Diabetes Self-Management: $10*. Reward for members that participate in a Diabetes self-management program.
    • Tobacco Cessation: $10*. Complete 6 Health Coaching sessions for tobacco, vaping, and e-cigarette cessation for Members 12 and up.
    • Flu Vaccine: $20* annually. Reward for receiving annual Flu vaccine any time between September and April at participating pharmacies.

     

    Heart Health Hero
    • Welcome Call: $30*. Reward for new members who complete a welcome call to include PCP verification, initial screening, and PCP appointment scheduling within the first 90 days from enrollment to the plan.
    • Health Risk Assessment (HRA): $10* annually. Members who work with their PCP to complete their annual HRA will receive $10**.
    • U.S. Preventive Services Task Force (USPSTF) Screenings: $10* to $30* annually. Reward for members who complete at least 3 USPFTF A or B screenings ($10*) with their PCP at least annually. Maximum of 3 rewards annually for $30* total.
    • Follow-up after Screening Care: Members who follow-up with their PCP or specialist to complete screening follow-up or diagnosis visit will be automatically entered into a monthly raffle for one of five $50* Amazon® gift cards.
    • Comprehensive Medication Review: $10* annually.
    • Adult Well Visit: $30* annually.

    Other Incentives:

    • Tobacco Cessation: $10*. Complete 6 Health Coaching sessions for tobacco, vaping, and e-cigarette cessation for Members 12 and up.
    • Flu Vaccine: $20* annually. Reward for receiving annual Flu vaccine any time between September and April at participating pharmacies.

    *Some restrictions and limitations apply. Each member can earn up to $250 in cash and non-cash goods and services through June 30 each year.

    **The PCP must submit a claim for the HRA completion to qualify for the reward.

    Your My Health Pays® reward dollars are added to your rewards card after we process the claim for each activity you complete.  If you are earning your first reward, your My Health Pays® Visa® Prepaid Card will be mailed to you.

    This card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Card cannot be used everywhere Visa debit cards are accepted. See Cardholder Agreement for complete usage restrictions.

    Log in to your member account to check your current My Health Pays® rewards balance.

    Download the NH Healthy Families app to stay updated about the My Health Pays® program and your rewards. The app is available to use on Apple and Android devices.

    Download on the Apple app store

    Get the app on Google Play

    Frequently Asked Questions

    Find answers to many of your My Health Pays® rewards program questions below:

    Once you complete a qualifying healthy activity, we are notified, and your card will be mailed to you.  Remember to keep your card, as future reward dollars will be added to it for each qualifying healthy activity you complete.  If you have questions, please contact us at 1-866-769-3085.

    Once you receive your My Health Pays® rewards card in the mail, please follow the instructions on the activation sticker. You will need to have your card with you to complete activation. 

    To check your balance, login to your Secure Portal account.

    Funds expire 90 days after termination of coverage or 365 days after date reward was earned, whichever comes first.