Skip to Main Content

On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.  

MDLIVE

Women holding a child

MDLIVE: Access to care when you need it.

NH Healthy members have access to care through telehealth providers. This means you can talk to a medical provider when you need to, wherever you are. You can even see the same medical provider virtually by appointment.  

What is a Telehealth Provider

A telehealth provider is a medical professional you use just like your primary care provider (PCP), except instead of going to an office you can use your mobile phone, tablet or computer. This is your easy, 24-hour access to in-network providers for non-emergency health issues. Get medical advice, a diagnosis and more. And, it’s all done by phone or video.

Use telehealth when you’re at home. Even on the job! It’s there when you need it. Make an appointment for a time that works for you. Or, you can enjoy same-day visits for urgent care, and dermatology within 24 hours.

MDLIVE

What Telehealth Offers

Sometimes getting an in-person appointment that works for you is hard. Or you need care for you or a sick child when your regular doctor’s office is closed. With telehealth, you can get answers quickly for non-emergency health concerns.

MDLive can help with:

  • Urgent Care Services: 24/7, 365 days of the week for all ages. Use it for:
    • Allergies, cold & flu, ear pain, headache, pink eye, rash, sore throat
  • Behavioral Health Support: Services for Ages 10+ such as:
    • Anxiety, depression, panic disorders, stress management
  • Dermatology Treatment:
    • Get help with skin conditions such as acne, cold sores, eczema, hives, warts

How to Access Services

Be prepared. Create your account today in 3 steps:

  1. Create your Secure Account. Before you can use telehealth, you need to have an account.
  2. Request an appointment. Get an appointment right away or schedule for a time that works for you.
  3. Meet with the doctor. Get a diagnosis, treatment plan and prescription if needed.

If you have any questions about your NH Healthy Families benefits or eligibility, call us at 1-866-769-3085 (TDD/TTY: 1-855-742-0123), Monday - Wednesday 8 am to 8 pm, Thursday - Friday, 8 am to 5 pm.